Dell ’s quality control seems to have been smoking the same weed as the Dude, you’re getting a Dell guy did. The Texas based computer manufacturer shipped server system boards with infected and embedded malware code.
If you’ve heard about scammers calling customers as if they are Microsoft technicians, there is little wonder why the Dell customer was confused and posted on a Dell support forum:
“I just got a telephone call from a service scheduler informing me that the replacement R410 motherboard I received several weeks ago contains spyware in its embedded systems management firmware, and wanting to schedule an additional service call for a tech to come clean it off.
Unfortunately since the person calling was non-technical, she was unable to provide a lot of details. But I do believe the call to be legitimate as she had the service tag of one of my systems which did indeed receive a motherboard replacement recently.”
A Dell support technician, DELL-Matt M, replied via a post to the customer: “The service phone call you received was in fact legitimate. As part of Dell’s quality process, we have identified a potential issue with our service mother board stock, like the one you received for your PowerEdge R410, and are taking preventative action with our customers accordingly. The potential issue involves a small number of PowerEdge server motherboards sent out through service dispatches that may contain malware. This malware code has been detected on the embedded server management firmware as you indicated.”
DELL-Matt M later posted again as if recanting his previous post. “The W32.Spybot worm was discovered in flash storage on the motherboard during Dell testing. The malware does not reside in the firmware.”
Meanwhile, yet another seemingly stoned to the bone Dell employee confused another customer artadams, who then posted a question to DELL-Matt M: “Will you please post your employee number? In a phone call to Dell this morning I was told that no Dell employee wrote this….”
The infection hit replacement PowerEdge 310, 410, 510 and T410 boards. The direct seller said less than 1% of boards were affected and complete new server systems were quite safe. Dell is still not admitting how the W32.Spybot worm got into its systems and onto its hardware.
Interestingly enough, a Dell spokesman said the problem was worldwide but all infected motherboards had now been removed from the supply chain and it was already shipping clean boards. He added that only people running unpatched versions of Windows without any anti-virus would be infected.
What was Dell thinking? Or were they not thinking, like they had been toking some pretty potent weed, when they apparently decided to run no antivirus software and unpatched Windows OS in their factories?
Dell FAIL!